Re: One Bad Apple in the Bunch
Yesterday I called into Apple to check the status of my display repair. I spoke with an apple rep who told me that the display was repaired and was now in the diagnostic department being tested. This morning I got a call from Nate Doss who is an Apple Executive Rep. He told me that the LCD Modules were on back order, however they were going to send me a new display so that I would not have to wait.
Last time I talked to Nate he said that Apple was going to offer me a Good Will Gesture from Apple. It seemed like the replacement display was that gesture. I was not happy because I felt it was their responsibility to give me a non defective display since I paid $1200 for the display in the first place.
I was very unhappy so I emailed Nate, they are going to replace the display and we will discuss a good will gesture after I get the display and I am happy with the quality. We will see where things go from there.
I have been really unhappy with the support from Apple. I bought the display from Apple at a premium price (even though i knew other manufacturers used the same LCD Module in their displays which cost less) I figured i would get good support for the offset in price. The next display i get will probably not be an Apple Display. I do not feel that for the money I have invested that I should have to go through experiences like this. I understand that some products are defective, but when you have a technician go over the product, fix it 3 times and send it back to me with other obvious issued, there is something wrong.
Stay tuned for more updates… How many of you actually care about this anyway.
